At Tradelio Inc., we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and exchange policy to make the process easy and hassle-free.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must be returned in its original packaging, with all tags and labels still attached.
- The return must be initiated within 30 days from the date of purchase.
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards.
- Final sale or clearance items (marked as non-returnable at the time of purchase).
- Custom or personalized products.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact us at service@tradelio-inc.com to request a return authorization.
- Provide your order number and reason for the return.
- We will send you instructions on how to send the item back to us.
4. Return Shipping Costs
- You are responsible for the return shipping costs unless the item was defective, damaged, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee receipt of returned items.
5. Refunds and Exchanges
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange request.
- Refunds: If approved, your refund will be processed to the original payment method. Please note that it may take several business days for your bank or payment processor to reflect the refund in your account.
- Exchanges: If you would like to exchange an item for a different size or color, we will process the exchange and ship the new item to you. If the new item is of a different price, you may be charged or refunded accordingly.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at service@tradelio-inc.com. We will provide you with a return label and either offer a full refund or send you a replacement item.
7. Late or Missing Refunds
If you have not received your refund yet, please check with your bank or credit card company, as it may take some time before the refund is officially posted.
If you’ve done all this and still have not received your refund, please contact us at service@tradelio-inc.com.
8. Contact Us
If you have any questions about our Returns Policy or need assistance, please reach out to us at:
Email: service@tradelio-inc.com
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